Automatic Speech Recognition (ASR) is a branch of Artificial Intelligence (A.I.) that is concerned with converting audio data into text. ASR has made great progress in recent years and has now reached the point where it is usable in industry. If your business generates large amounts of speech data (e.g. call centres), then you should be considering how you can use this data to improve your operations.
This report describes how ASR technology works, identifies some practical applications of the technology and poses key questions to consider when assessing the technology.
Automatic Speech Recognition is fully integrated into AltViz’ award-winning Intelligent Automation platform, helping us to access business’ unstructured data.